"Dave recognizes that healthcare is about empowering people to achieve their best health. His clarity of vision, supported by his deep understanding of the future that is already here, comes together in his book, a must-read for students of healthcare strategy."
Nancy Kane PhD,
Professor, Harvard School of Public Health
"Johnson callus us out on the false choice of restricted care access or unconstrained cost growth. The questions he raises seem revolutionary, but shouldn’t be. In his vision of a transformed healthcare delivery system, data is free from clinical, operational, and financial silos. It flows to frontline clinicians, powered by AI capabilities, so caregivers can focus on patients. That flow will fuel the customer revolution."
Founder and CEO of Qventus
"U.S. health care is a ‘system’ in name only. Dave Johnson not only frames the entrenched interests frustrating consumers with costly administrative friction, he compelling articulates a customer-centered solution. His latest book should be required reading for understanding a when, not if revolution that will transform U.S. health and care."
EVP Strategic Growth, Cerner Corporation
"In The Customer Revolution in Healthcare, Dave Johnson paints a stark picture of a healthcare system that fails to deliver the access, quality, and value that we ought to be getting from it. His new book highlights the crucial role that better-aligned incentives can play in building a better system."
Dean, Harris School of Public Policy, University of Chicago
"I’ve seen the lack of true consumer involvement in the healthcare system as one of its major flaws. In this book, Johnson lays out how an industry that has historically struggled to identify its true customer could revolutionize itself with new attitudes, structures and regulations. Challenging to read as it calls out many long standing practices that need to change, but it's a must read for policy makers and industry insiders alike. If they really do want to change."
Joseph J. Fifer,
President & CEO, HFMA
"We have an obligation as healthcare leaders to deliver less expensive care with better outcomes. In “The Customer Revolution in Healthcare,” Dave Johnson boldly calls us out for failing to meet that obligation. He’s right, and it’s time for us to act boldly to make care more affordable for the people who depend on us for their health."
Marc A. Harrison, MD,
President & CEO, Intermountain Healthcare
"If we truly want to change health care, we need to change how actual patients get actual care. We need to restore the humanity in healthcare, and Dave Johnson's new book gives us a path to do so by re-centering around the person/consumer. Listen to Johnson and take his message to heart."
Rushika Fernandopoule MD,
Co-Founder & CEO, Iora Health
"We cannot improve the health of the population unless they are engaged fully in the effort with us. Dave Johnson has given everyone a road map for this engagement with all the signposts, directions, and barriers, clearly visible. Do we have the courage to go down this road together--providers, payers and patients?? I for one am ready for the journey and kudos to Johnson for his ability to lead us there."
David B. Nash,
Founding Dean Emeritus, Jefferson College of Population Health
"Dave Johnson thrives at the nearly impossible task of breaking down healthcare's complexities to an everyday reader. In total, those complexities represent the next great threat to public health—financial toxicity. Johnson focuses on solutions and a roadmap to better health care and better health."
Author of THE PRICE WE PAY
"No one in the health care ecosystem is safe from the critical eye—and sharp pen—of David Johnson. This lively read provocatively and comprehensively diagnoses the ‘sickness system’ with its own chronic disease and outlines how it must heal itself in order to heal everyone else. But it’s his conclusion that holds the real prognosis—the notion of a moral imperative that should serve as the system’s north star toward health care emancipation."
President & CEO, Guidewell & Florida Blue